More than 4000 complaints against Reliance Jio, know the whole case

New Delhi.

Are you also troubled by a poor service of your telecom operator?  If yes, then you are not alone, because according to the statistics, since 2016, the government has received 2.28 lakh complaints for the poor services of telecom companies.  The telecom regulator has also received around 1 lakh complaints.  Trai has received 26,400 complaints from January to November.  Recently, Minister of State for Communications and IT Sanjay Dhotre had told the Lok Sabha in a written reply that during January-November, the government has received 44,890 complaints.  In this regard, around 134 complaints have been made daily.  For your information, let us know that till November this year, out of the total complaints received by the government, 18,959 complaints have come against BSNL.  On the other hand, MTNL has 10,711 complaints, Airtel 5,540, Jio 4,339, Vodafone 3,334 and Idea 1,504.  The figures of Vodafone and Idea are different because these two companies had not yet become one.

 What happens to complaints

 Dhotre said that it is not Trai's responsibility to deal with individual consumer complaints under the TRAI Act, 1997.  However, TRAI sends the received complaints to the concerned service provider for appropriate action.  He informed that the government is considering setting up a Telecom Ombudsman to address consumer complaints.  In response to another question, he said that during December 2015 to November 2019, more than 1.6 lakh mobile towers were added by telecom operators across the country.

 Telecom sector is under pressure

 At present, the telecom sector is under pressure in financial terms.  Recently all three major private companies have increased their mobile charges.  At the same time, Airtel believes that they should be increased further.  Airtel chairman Sunil Mittal had said that companies need funds to bring new technology.  Airtel and Vodafone are similarly under pressure to pay AGR.  These two companies incurred huge losses in the July-September quarter due to provision for AGR itself.

 What is AGR

 For your information, please tell that AGR is a usage and license charge, which the Department of Telecom takes from the telecom operators.  The Department of Telecommunications had asked the telecom companies to pay the dues related to the adjusted gross revenue i.e. AGR within a time period of three months.  The Department of Telecommunications had said this so that companies do not delay the payment of AGR.  For your information, according to the order of the Supreme Court, the Department of Telecommunications had asked the telecom companies to pay the outstanding AGR of a total of Rs 1.47 lakh crore.

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